Refund policy

CLEAR RIVER KITCHEN REFUND & CANCELLATION POLICY

Effective Date: 07/21/2026

Clear River Kitchen prepares meals based on customer orders and weekly production requirements. Because our products are perishable and ingredients may be purchased specifically to fulfill confirmed orders, the following cancellation and refund policies apply.

ORDER CANCELLATIONS

Customers may request to cancel an order before the weekly ordering deadline displayed on our website.

For our standard weekly ordering schedule, orders generally close on Thursday at 12:00 PM Central Time.

Approved cancellations made before the applicable ordering deadline may be eligible for a refund to the original payment method.

Once the ordering deadline has passed, orders are considered final and generally cannot be canceled, changed, or refunded because purchasing and production planning may have begun.

Clear River Kitchen may, at its discretion, provide store credit or another accommodation in exceptional circumstances.

CHANGES TO ORDERS

Requests to modify an order must be submitted before the applicable ordering deadline.

We cannot guarantee that modification requests can be accommodated.

FOOD QUALITY OR INCORRECT ORDERS

If you receive an incorrect item or believe there is a quality issue with your order, contact Clear River Kitchen as soon as reasonably possible after receiving the order.

Please provide your name, order information, a description of the issue, and photographs when appropriate.

After reviewing the circumstances, Clear River Kitchen may, at its discretion and as appropriate, provide:

A replacement
Store credit
A partial refund
A full refund

We may request that affected food not be consumed and be retained temporarily when reasonably necessary to evaluate a reported quality or safety concern.

PICKUP ORDERS

Customers are responsible for collecting orders during the designated pickup window.

Orders not collected during the scheduled pickup period are not automatically eligible for refunds.

Because meals are perishable, Clear River Kitchen cannot guarantee that unclaimed orders can be stored or made available for later pickup.

If you know that you will be unable to collect your order, contact us as soon as possible. Alternative arrangements are not guaranteed.

DELIVERY ORDERS

Customers are responsible for providing complete and accurate delivery information.

Orders that cannot be successfully delivered because of an incorrect address, inaccessible location, unavailable recipient, or other circumstances outside Clear River Kitchen's reasonable control may not be eligible for a refund.

CUSTOMER STORAGE AND HANDLING

Refunds may not be provided for quality or food-safety issues resulting from improper storage, handling, reheating, or failure to refrigerate meals promptly after pickup or delivery.

Customers should follow all storage, use-by, and reheating instructions provided by Clear River Kitchen.

ALLERGIES AND PERSONAL PREFERENCES

Customers are responsible for reviewing available meal descriptions and ingredient or allergen information before ordering.

Unless a product was materially misrepresented, refunds generally will not be issued because of personal taste preferences or because a customer did not review available product information.

Clear River Kitchen cannot guarantee an allergen-free environment.

REFUND PROCESSING

Approved refunds will generally be returned to the original payment method. Processing times are determined by the customer's financial institution and payment provider.

ORDERS CANCELED BY CLEAR RIVER KITCHEN

If Clear River Kitchen cannot fulfill an order, we may offer a suitable substitution with customer approval, issue store credit, or provide a refund for the unavailable item or order.