Shipping policy

CLEAR RIVER KITCHEN PICKUP & DELIVERY POLICY

Effective Date: 07/21/2026

Clear River Kitchen provides local pickup and delivery options for eligible orders. Available fulfillment options, locations, fees, and schedules may vary and will be displayed or communicated during the ordering process.

LOCAL PICKUP

Our standard weekly pickup window is:

Sunday: 2:00 PM – 5:00 PM

The applicable pickup location will be displayed during checkout or provided in the customer's order confirmation.

Customers are responsible for selecting the correct fulfillment option and collecting their orders during the designated pickup period.

Please have your order confirmation or identifying information available when collecting your order.

MISSED PICKUPS

If you are unable to collect your order during the scheduled pickup window, contact Clear River Kitchen as soon as possible.

Because our products are perishable, we cannot guarantee storage, alternative pickup arrangements, or refunds for orders that are not collected on time.

Unclaimed orders may be disposed of when necessary for food safety or operational reasons.

LOCAL DELIVERY

Delivery is available only to eligible locations within Clear River Kitchen's designated service area.

Available delivery options and applicable fees will be displayed during checkout when available.

Our standard delivery fee is $10, with free delivery available on qualifying orders of $110 or more, unless otherwise stated at checkout.

Delivery schedules may vary based on location, order volume, holidays, weather, and operational requirements.

DELIVERY INFORMATION

Customers are responsible for providing:

A complete and accurate delivery address
Apartment, suite, unit, or gate information when applicable
Accurate contact information
Any necessary delivery instructions

Clear River Kitchen is not responsible for delays or unsuccessful deliveries caused by inaccurate or incomplete customer-provided information.

RECEIVING YOUR DELIVERY

Customers should make reasonable arrangements to receive and promptly refrigerate their orders.

If an order is delivered to the address or designated location provided by the customer, responsibility for proper storage and handling transfers to the customer upon delivery.

Clear River Kitchen cannot guarantee the quality or safety of perishable products that are left unattended or unrefrigerated after successful delivery.

DELIVERY DELAYS

Delivery times and windows are estimates unless expressly guaranteed.

Circumstances including traffic, weather, road conditions, order volume, and other events outside our reasonable control may cause delays.

When a significant delay occurs, we will make reasonable efforts to communicate with affected customers.

BUSINESS AND GROUP DELIVERY

Clear River Kitchen may offer delivery to participating businesses, offices, organizations, or designated group delivery locations.

Customers using a group delivery location are responsible for retrieving their orders according to the instructions provided for that location.

ORDER ISSUES

If your order is missing, damaged, incorrect, or otherwise affected by a fulfillment issue, contact Clear River Kitchen as soon as reasonably possible so we can review the situation.

Resolution of eligible order issues is governed by our Refund & Cancellation Policy.

CHANGES TO FULFILLMENT OPTIONS

Clear River Kitchen reserves the right to modify pickup locations, delivery areas, schedules, fees, minimum order requirements, and fulfillment options.

Changes affecting an existing confirmed order will be communicated to the customer when reasonably necessary.